Save The Mumbo Jumbo…Tell Me How This Product Can Help Me!
Have you ever been in a situation where someone was attempting to sell you their product and their focus was on the physical features or listed the chemical and natural components of their product…SURE YOU HAVE!
Some consumers may understand exactly what that salesperson was talking, but most consumers are really looking for the answer to a problem or an object/device that does what they want it to do.
Product marketing should involve sharing the benefits of a product to the consumer, rather than selling the product and talking about its features. The initial attraction to a product is due to the fact the product provides a physical or emotional satisfaction to the consumer.
For example, using a filtered water picture instead of purchasing bottled water, by cases, has the benefit of allowing the consumer to always have healthy, purified drinking water at their fingertips, therefore saving time and money for the consumer.
People don’t like to be sold to…they like solutions to their problems. Most buy based on emotion not logic. When logic and emotion come into conflict, emotion always wins.
Tonight, I saw on commercial on TV which began with a woman talking about her COPD (Chronic Obstructive Pulmonary Disease). She said “I couldn’t take a deep breath. I have problems walking upstairs, gardening and painting.”
She talked about the product her doctor suggested she use. She uses it and states, “I love what it does, and it opens the airways…BINGO!!!
The seller of this product addressed a problem consumers have. This is the key, because although they were not selling this product, they actually were, because they provided a solution for a COPD patient and therefore it will result in a sale.
The same approach needs to be used when you do direct sales. If a product claim answers a solution to a problem that is a benefit.
Of course, all benefit claims need to be 100% true. You should be prepared to prove any statements of benefit claims you make to customers. This can be done with testimonial, before and after photos, etc.
Sometimes sellers get all caught in talking about the features of product such as the formula. A desperate consumer isn’t thinking about features…they want a solution.
Pointing out benefits is where the power of making a sale comes in.
Here’s an old classic to keep in mind: “Features tell, and benefits sell.”







